Successful execution of large-scale technology initiatives requires a robust technology platform to manage the complexity associated with lots of people, in lots of places, working with lots of things. To address this critical need, nfrastructure has developed nterprise™ – a purpose-built software platform for managing large-scale, widely distributed service delivery.
We don't just "check the box" in our execution. nterprise™ enables a truly differentiated delivery experience for nfrastructure customers, including:
Expert engineering to tackle your most complex technical challenges.
Technicians where and when you need them to provide site-based services.
High-availability support for your users and technology 24x7x365.
Modernize the point of interaction with your customers or employees. Whether that is a retail store, a bank branch, a medical care facility or a corporate office, nfrastructure provides a comprehensive set of services to provide distributed enterprises with the speed and agility needed to rapidly integrate and support technology in the digital workplace.
Enabling the digital workplace with modern unified communication technologies, including voice over IP, video collaboration, messaging and virtual meeting spaces. Services include sophisticated architecture of back-end systems and efficient, predictable deployment of endpoints across a widely-distributed environment.
End-to-end services to design, build and manage enterprise network environments, from core to edge. Our platform ensures top quality engineering and a scalable, predictable delivery model for implementing distributed network environments for large volumes of devices across many locations.
Accelerate the deployment and management of Internet of Things (IoT) devices across a widely-dispersed edge environment.
With a wide breadth of technology partnerships, nfrastructure provides agnostic guidance and expertise to address your compute, storage and data protection needs, for both on premise and public cloud workload requirements.
The construction of mission critical facilities, such as data centers or high tech manufacturing environments, requires partners with a deep understanding of the unique requirements presented by facilities where downtime is simply not an option. nfrastructure's Mission Critical Construction division brings proven success in tackling some of the industry's most complex construction initiatives.
Firoz Lalji is chairman of the board of directors of nfrastructure. Firoz is also president, CEO, and co-founder of Zones, Inc. Throughout the company's 30-year history, Firoz has provided the vision and leadership necessary to transform Zones into a global solutions provider and award-winning business enterprise.
In addition to Zones, Firoz owns the Fana Group Companies, an investment holding company operating in the United States and Canada. Prior to his tenure at Zones, Firoz was the founder, president and CEO of Kits Cameras, Inc., which he built into a chain of 225 stores across the U.S. and Canada. He sold Kits Cameras in 1997, and joined Zones as CEO in 1998.
Firoz was born in Uganda and obtained his Bachelor of Science degree (Economics) from the London School of Economics in 1969. He attended Harvard Business School from 1991 to 1993. He serves on multiple advisory boards, including the board of directors of US Bank of Washington, the Foster School of Business at the University of Washington, the London School of Economics, and the Pacific Northwest Ballet. Firoz is also founder and chairman of the Program for African Leadership (PFAL) Foundation www.pfalfoundation.org, which grants scholarships to African students. Additionally, Firoz runs the Program for African Leadership at the London School of Economics.
Daniel T. Pickett III is president and chief executive officer of nfrastructure. Mr. Pickett was appointed chief executive officer in July of 2008 and has served as chairman of the board from 2005 through October 2016. Mr. Pickett is also president of Hudson River Capital Holdings, a private investment company.
Prior to joining nfrastructure, Mr. Pickett was senior vice president and general manager of Enterprise Banking Solutions at ALLTEL, which he joined following the acquisition of ACE Software Sciences, a software company he founded in 1995. Mr. Pickett began his career in 1990 with KeyCorp in Albany, New York. At KeyCorp, Mr. Pickett held a series of positions in technology and operations. He played a key role on KeyCorp's M&A team, responsible for integrating the retail delivery platforms and networks of more than a dozen acquisitions over a five year period and rising to vice president. While at KeyCorp, Mr. Pickett was also responsible for the company's Advanced Technologies Division.
Mr. Pickett holds a degree in industrial and management engineering from Rensselaer Polytechnic Institute. Mr. Pickett is a trustee of Rensselaer Polytechnic Institute and serves on the boards of the Pickett Family Foundation, Vanguard Behavioral Solutions, Albany Medical Center, and Albany Medical College.
Amy Buckley Harlow is the senior vice president of human resources and administration at nfrastructure. Ms. Harlow was appointed to this role in 2007 and is responsible for all phases of Human Capital. Ms. Harlow joined nfrastructure in 2006 as director, technical staffing.
Prior to joining nfrastructure, Ms. Harlow worked in the staffing and recruiting industry, most recently with NESCO Accounting & Finance, a national staffing firm where she successfully launched the Albany, NY branch. Ms. Harlow began her career in 1993 with a regional pharmacy benefit management company which generated over $275M in annual revenue. There she held several accounting & financial management roles including corporate controller. During her tenure, Ms. Harlow played a critical role in the development of corporate policies and processes as well as the integration of financial processes upon the sale of the company to a publicly traded firm.
Ms. Harlow received her Master of Business Administration (MBA) degree from Siena College and bachelor of science in accounting degree from the State University of New York at Oswego. She holds the Human Resource Certification Institute designation of a Senior Professional in Human Resources (SPHR) and the Society of Human Resources Management designation of SHRM Senior Certified Professional (SHRM-SCP). Ms. Harlow served on the executive committee and board of directors for the Capital Region Human Resources Association (CRHRA) and is a past president of the Albany chapter for the Institute of Management Accountants (IMA).
As Chief Technology Officer, Michael Martin oversees nfrastructure's senior engineers and technologists, leads the development of new technologies and services, and is responsible for nfrastructure's internal IT strategy and operations. Mr. Martin brings fifteen years of industry experience to his role at nfrastructure, with deep experience leading complex enterprise technology initiatives, building high performing teams, and optimizing IT resources to improve company performance.
Prior to joining nfrastructure, Mr. Martin held a variety of senior technology leadership roles including directing a nationwide business intelligence consulting practice and leading product development for NY State's $7.5B wholesale electricity e-commerce marketplace. Mr. Martin holds multiple technology and IT process optimization credentials, including ITIL and Lean Six Sigma certifications and also certified experience with data center technologies and cloud services.
Mr. Martin received a Master of Business Administration degree from Rensselaer Polytechnic Institute and a Bachelor of Science in industrial engineering degree from the State University of New York at Buffalo.
Bill Morrissey is senior vice president of sales for the public sector at nfrastructure. In this capacity he is a change agent and primary catalyst in helping nfrastructure become a top choice of the world’s best brands. He gains insight into target markets to determine strategic fit, and then leads the company’s pursuit plans in these critical markets by aligning the efforts of sales, operations, and the appropriate business partners into a comprehensive sales platform that continues to deliver sustained double digit growth. This focus on execution in markets served results in the conversion of mindshare to market share, the creation of long term relevance based on lasting relationships that leverage mutual trust, and sustainable value for the nfrastructure brand.
Mr. Morrissey has thirty five years of extensive experience in sales, customer relationship management and operations in the information technology industry and with the United States Air Force. He joined nfrastructure in 2004 and has held numerous positions including vice president of business development and chief operating officer. He served as director of services sales for North America at Alcatel-Lucent and spent twenty years at IBM as a certified client executive and sales director managing cross functional teams covering some of North America’s largest commercial and public sector clients. Mr. Morrissey served as an officer in the strategic air command for five years as a senior missile combat crew commander – instructor/evaluator, earning a regular commission and a top secret ESI level 6 security clearance. Mr. Morrissey has a master's degree in business administration from the University of Missouri and an undergraduate degree from St. Michael's College. He has furthered his education through various executive programs at Harvard Business School, Harvard’s Kennedy School of Government, and Wharton Business School.
Suryakant Kale leads the infrastructure team responsible for Enterprise Architecture of Datacenter, Cloud, Networking and IT Transformation programs for nfrastructure’s customers. Having 20 years of experience in the IT industry, with 10 years IT Management, he has been in both leadership and infrastructure program roles. After many years leading IT infrastructure organizations through change, Mr. Kale’s recent focus has been providing solutions on data center and IT transformation, cloud enablement, technical program management, enterprise architecture, disaster recovery/IT service continuity, networking solutions, data center strategy/transformation programs and as a strategic trusted advisor to several recognized Fortune 500 firms.
Mr. Kale is leading the technology roadmap for nfrastructure and is responsible for maintaining the OEM channel partner relationship. Recently, Mr. Kale has delivered fast track migration and transformational IT programs.
Mr. Kale’s program delivery background has encompassed a number of industry verticals such as Pharmaceutical, Retail, Healthcare, State Government and Manufacturing.
Mr. Kale holds multiple technologies and IT process optimization credentials, including ITIL and Six Sigma certifications, Project Management and has certified experience with data center technologies and cloud services.
Mr. Kale received a Bachelor’s Degree in Electronic Engineering from the Mumbai University India.
Jennifer Perrotta is the senior vice president of services for nfrastructure. In this role, Ms. Perrotta is responsible for the solutions developed for nfrastructure customers as well as their successful implementation and execution through organizational leadership and alignment. She is accountable for the key performance indicators that drive customer satisfaction and growth while maximizing overall financial health for the services organization. Ms. Perrotta began her career with nfrastructure in 2007 as the manager of the project management office and solution design, was promoted into the role of director of product development in 2010, and then to vice president of operations in 2013 where she sustained exemplary customer satisfaction and financial health during significant company growth periods.
Prior to joining nfrastructure, Ms. Perrotta began her career with IBM in 2001 in New York, NY as an IT Specialist and later moved into project management where she attained project manager professional (PMP) certification in 2005 and became an IBM-certified senior project manager in 2007. Ms. Perrotta was responsible for a portfolio of over $150M, including of IBM's largest financial services customers, as well as multiple, sizeable retail customers. Ms. Perrotta was also responsible for the education, solution design and pricing of new business in this market to increase IBM's global project portfolios and revenue. Ms. Perrotta holds a Bachelor of Arts degree in computer science from Boston College. Throughout her time as a student at Boston College, she was a division I scholarship athlete, 1997 big east rookie of the year, and captain of her team for two years.
Chris Pickett is senior vice president of sales, for nfrastructure. He has held this position since April 2017. In this role Mr. Pickett is responsible for working with Zones Sales Leadership team to drive new customer acquisition and services sales. With his extensive history at nfrastructure, Mr. Pickett provides the combined sales organization with valuable insight and perspective as it relates to driving sustained revenue growth. Mr. Pickett has served in various roles during his tenure at nfrastructure including most recently as vice president of sales and marketing. He held that position from July of 2012 through January of 2016 during which the company averaged 35% year over year growth. Mr. Pickett was responsible for the direction, development, and management of nfrastructure’s sales and marketing operations. The role included the cultivation of sales strategies and the implementation of programs to assist in meeting the company’s overall sales objectives.
Prior to his role as vice president of sales and marketing, Mr. Pickett served as managing director for nfrastructure, focusing on major strategic initiatives. These initiatives included business development and account management for high-profile accounts. In this role Mr. Pickett oversaw more than 50% of nfrastructure’s revenue.
Mr. Pickett holds a Bachelor of Science degree in Management with concentrations in entrepreneurship and finance from Rensselaer Polytechnic Institute (RPI).
Gerald Goff is nfrastructure's vice president and general manager of mission critical projects. Mr. Goff joined nfrastructure in 2015 and is responsible for leading the continued expansion of nfrastructure's ultra-low, low and medium voltage construction business. In conjunction with expanding these current competencies, Mr. Goff is responsible for developing new business opportunities in areas parallel to, but not currently part of the company's core business portfolio.
Prior to joining nfrastructure, Mr. Goff was Director of Site Construction and Infrastructure for GLOBALFOUNDRIES, the world's first full-services semiconductor foundry. In this capacity, Mr. Goff had full responsibility for project definition, business need, scope, budget and schedule. He was responsible for management of capital budgets totaling in excess of $2.5B. Mr Goff has also held positions with AMD, Asyst Technologies, and Texas Instruments and brings close to thirty years of industry experience to his role at nfrastructure.
Mr. Goff holds degrees from Texas State Technical College and Arizona State University and has completed leadership development at Harvard Business School.
Kevin O’Neil is the acting senior vice president of finance and the chief accounting officer of nfrastructure. Mr. O’Neil was appointed chief accounting officer in June 2014. He has served in roles as both chief financial officer and corporate controller.
Prior to joining nfrastructure, Mr. O’Neil was chief financial officer of a regional construction firm, where he directed all fiscal functions of the operation. Mr. O’Neil began his career in 1994 as a CPA for a prominent CPA firm in Tech Valley. In this role, Mr. O’Neil was dedicated to helping clients achieve business success by helping them establish practical and sound tax and financial processes.
Mr. O’Neil received his Bachelor of Science in accounting from the State University of New York at Oswego. He is a licensed Certified Public Accountant (CPA) and is a member of the American Institute of Certified Public Accountants.